• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Spark Studio

Service Design, Customer Journeys and IT Management

  • About Us
  • Services
  • Our Work
  • Contact

Service Design

Why being digital does not always need fancy technology to work

IT Management, Service Design · July 15, 2017

While traveling in Portugal this summer, I used a lot of services such as Airbnb, Über, Lonely Planet, Tripadvisor, Foursquare and Happy Cow …

Continue Reading

How to turn a flight delay into a positive customer experience

Service Design, Travel Insights · March 15, 2017

Screenshot of email for eligibility for compensation from Supersaver's

As some of you know, we decided to leave cold and dark Finland for a month behind and enjoy warm and sunny Bali instead for the month of …

Continue Reading

Customer Journey Management – Whats in It for Me?

Service Design, Thunderhead · February 2, 2017

Man taking picture in bookstore

Customer Journey Management is a rather new term that can mean many different things depending on the role of the reader. For some, customer …

Continue Reading

Omni-Channel Customer Journeys

Service Design, Thunderhead · January 20, 2017

Customer Journey Across Different Channels

Is your goal to cross- and up-sell or to increase customer retention? A few years ago, the buzz word in the business environment was the …

Continue Reading

Footer

Follow Us

  • Facebook
  • LinkedIn
  • Twitter

Privacy Policy

All Rights Reserved © 2023 · Spark Studio