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Customer Journey Management – Whats in It for Me?

Service Design, Thunderhead · February 2, 2017

Man taking picture in bookstore

Customer Journey Management is a rather new term that can mean many different things depending on the role of the reader. For some, customer …

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Omni-Channel Customer Journeys

Service Design, Thunderhead · January 20, 2017

Customer Journey Across Different Channels

Is your goal to cross- and up-sell or to increase customer retention? A few years ago, the buzz word in the business environment was the …

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