Frida Family is the next generation digital family law firm. Established in 2017 Frida Family’s mission is to make family legal services easy and accessible for everyone.
THE PROBLEM STATEMENT
Frida Family was looking for help to ramp up their digital online presence and help the Frida team develop the digital legal applications needed for Frida to succeed in their mission of digitalizing family law.
We worked with Frida’s selected partners, a brand agency and a development team to solve how family law could be digitized successfully in the Nordics.
In a very ambitious timeline, we used Business and Service Design methods with agile development to launch Frida’s digital presence along with the first digital family law solutions for the customer. This included:
- Service Blueprints, mock-ups and use cases to align business needs with technology
- Business and development roadmaps to bridge the gaps between business and IT development
- Ramping up design and development work between all stakeholders
- Technical Product Ownership of Frida’s digital services and digital channels
- Test Management of Frida’s digital services.
Within six months we launched the digital presence and first consumer digital solutions to the market.
The solutions have been further developed with new services and products that have helped Frida expand rapidly within Finland.