Service Design
We help you to improve existing services or design new ones. We work with services that are to a large extend digital, but design across all touchpoints.
Customer Journeys with Thunderhead ONE
Thunderhead ONE is a a powerful cloud-based service that takes Customer Journey Management to the next level. With ONE, you can easily learn to understand what types of customer journeys your customers are on. This helps you to better engage with each customer on any of your channels and know what are the Next Best Conversations to have with each customer.
IT Management
Project Management isn’t rocket science. Still, you will have IT projects that fail regardless of the development methodology you use. Each project is unique in it’s own way, so relying on what studies has are the most common failures might necessarily apply in your case. Instead of relying on “one proven” project management methodology, we believe that having the fundamentals in place will help you succeed with your desired way of working. For us, a successful project is based on four basic principles
