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Spark Studio

Service Design, Customer Journeys and IT Management

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Service Design

We help you to improve existing services or design new ones. We work with services that are to a large extend digital, but design across all touchpoints.

What we offer:

  • Customer & User Insights
  • Design Research
  • Concept Design
  • Prototyping
  • User Experience Design

Some of the tools that we use:

  • Service blueprints
  • Customer journey mapping
  • Interviews
  • Observations & Shadowing
  • Co-Creation workshops
  • Validation workshops
  • Personas
  • Prototypes (paper sketches, dynamic click-through prototypes)
  • Scenarios

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