We help you to improve existing services or design new ones. We work with services that are to a large extend digital, but design across all touchpoints.
What we offer:
- Customer & User Insights
- Design Research
- Concept Design
- Prototyping
- User Experience Design
Some of the tools that we use:
- Service blueprints
- Customer journey mapping
- Interviews
- Observations & Shadowing
- Co-Creation workshops
- Validation workshops
- Personas
- Prototypes (paper sketches, dynamic click-through prototypes)
- Scenarios