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Why being digital does not always need fancy technology to work

IT Management, Service Design · July 15, 2017

While traveling in Portugal this summer, I used a lot of services such as Airbnb, Über, Lonely Planet, Tripadvisor, Foursquare and Happy Cow …

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How to turn a flight delay into a positive customer experience

Service Design, Travel Insights · March 15, 2017

Screenshot of email for eligibility for compensation from Supersaver's

As some of you know, we decided to leave cold and dark Finland for a month behind and enjoy warm and sunny Bali instead for the month of …

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